This is a recent email that came in. We appreciate the recognition when things go right but welcome feedback when we can improve on something. This is why we do inspections and the type of company we want to run. As our customer you should expect these reports.
Internally we should push each other to clean better, communicate better, and to be more proactive than our competition. These report are so important in our ability to grow. They help us build relationships and relationships help us keep, renew and gain customers. Nice work team, keep them coming!